Replacement and Refund Policy
| Topic | Details |
|---|---|
| Made-to-Order Products | All Mild Popie products are made-to-order and fulfilled specifically for each customer. Because of this, we do not accept general returns or order cancellations once an order has been placed. |
| Replacement Eligibility | If you receive a damaged or defective product, an incorrect item, a product with a printing or manufacturing issue, or a shipment confirmed lost in transit, please contact us for assistance. |
| How to Report an Issue | Requests must be submitted within 48 hours of delivery by emailing we@mildpopie.com. |
| Required Information | To help us review your request, please provide your order number, clear photos of the issue, and a brief description of the concern. |
| Resolution Process | Each request is reviewed individually. Where appropriate, a replacement, exchange, or other suitable resolution may be offered based on the issue reported. |
| Size Exchange Eligibility | A one-time size exchange request may be considered, subject to product availability. |
| Size Exchange Conditions | To qualify for a size exchange, the request must be raised within 48 hours of delivery. The product must be unused, unwashed, in original condition, and have all original tags intact. |
| Non-Eligible Requests | We are unable to accept returns, exchanges, or claims for used or washed products, minor color variations caused by screen or display differences, incorrect shipping details entered during checkout, or requests submitted after the specified timeframe. |
| Refunds | We currently do not offer standard refunds. However, genuine concerns may be reviewed individually by our team and an appropriate resolution may be considered where applicable. |
| Contact | For all return, replacement, or size exchange requests, please contact we@mildpopie.com. |